FAQ
Got questions? We've got answers.
Everything you need to know about renting a PS5 in Dubai.
🚚 Delivery & Pickup
Where do you deliver?
We deliver across all of Dubai — including Dubai Marina, Downtown, JBR, Business Bay, Palm Jumeirah, Deira, Jumeirah, Al Barsha, Silicon Oasis, Sports City, JVC, and more. Same-day delivery in most areas within 60–90 minutes.
How fast is delivery?
Most deliveries arrive within 60–90 minutes of confirming your booking. For same-day orders after 8 PM, delivery may take up to 2 hours depending on location.
How does pickup work?
Message us on WhatsApp when you're done. We'll send our team to pick up the console and all accessories at a time that suits you, usually within 2 hours.
Do you deliver to hotels?
Yes! We deliver to hotels, Airbnbs, serviced apartments, and villas across Dubai. For hotels, we can coordinate with the front desk for a smooth handoff.
Do you deliver outside Dubai?
Currently we serve all of Dubai. Sharjah and Abu Dhabi deliveries are available on request — message us on WhatsApp and we'll work something out.
💰 Pricing & Payment
Are there any hidden fees?
No hidden fees. The package price covers the console, controllers, and games. Delivery is charged separately based on your location.
What payment methods do you accept?
We accept cash on delivery, bank transfer, and card payments. Just let us know your preferred payment method when booking.
Can I extend my rental?
Absolutely! Message us on WhatsApp before your rental ends. You'll be charged the daily rate for extra days, or we can upgrade you to a longer package if it saves you money.
Is there a deposit?
No deposit required for UAE residents with a valid Emirates ID. For tourists, we require a copy of your passport. It's that simple.
🎮 Console & Games
What's included in the rental?
Every rental includes a PS5 Slim console, 2 DualSense controllers, HDMI cable, power cable, and 5 games of your choice from our library of 50+ titles.
Can I request a specific game?
Yes! We have 50+ titles and can source specific games on request. Just let us know when you book and we'll do our best to include it.
Do you set up the console?
Yes, our team connects the console to your TV, installs the games, and makes sure everything is working before we leave. You just start playing.
Are the consoles sanitized?
Every console and controller is thoroughly sanitized between rentals. We take hygiene seriously.
🔒 Deposits & Damages
What if something gets damaged?
Normal wear is covered. In rare cases of significant damage, we'll discuss a fair resolution. All equipment is insured.
What if a controller stops working?
Contact us on WhatsApp and we'll replace it within 2 hours, free of charge. No questions asked.
Do I need insurance?
No, all our equipment is already insured. You don't need to purchase any additional coverage.
❌ Cancellations & Changes
What's the cancellation policy?
Cancel anytime before delivery for a full refund. If you need to cut a rental short, we'll prorate the remaining days. No hidden fees.
Can I change my package after booking?
Yes! You can upgrade or downgrade your package anytime. Just message us on WhatsApp and we'll adjust accordingly.
Can I reschedule my delivery?
Of course. Just let us know at least 2 hours before the scheduled delivery time and we'll find a new slot that works for you.